Please complete the form included in your order, including the reason code. Repack the item you wish to return in original packaging. Be sure to enclose your return form. Be certain to save the top portion of the packing slip for your records. All returns and exchanges must be new and unused, and contain all original tags and accessories.
Please return the item you wish to exchange and place a new order for the replacement item.
16192 Coastal Highway
Lewes, DE 19958
- Refunds will be made for all merchandise in original unused condition within 15 days of the date of delivery.
- Refunds will be given in the original form of payment.
- Shipping and handling costs are non-refundable.
- Refund will include the cost of the item, plus any applicable sales tax.
- In order to exchange an item, please place a new order and return the original item for a refund.
If a product is shipped incorrectly or arrives damaged, we will replace the item or accept a return of that item and provide a full refund.
All returns will be credited to the original form of payment.
For continental U.S., Alaska, and Hawaii customers, we have included a pre-paid shipping label with your order. Place the peel-and-stick prepaid return label on the outside of the package. The package may be dropped off at FedEx or USPS locations, as well as USPS collection boxes, or schedule a free USPS pickup from your home or business. Please record the tracking number from the label for your records. A charge of $6 for the pre-paid label will be deducted from your refund. Alternatively, you may use any traceable method of shipment.
U.S. Territory customers, please ship returns via an insured and traceable carrier. If duties and taxes were applied on an order that is being returned, it is up to the customer to contact customs to have that amount refunded.
We accept international returns if your request is within 15 days of receipt of delivery. Demarca does not reimburse any duties or local taxes.
We do not accept international exchanges. If you need to exchange an item you will need to request a return, ship the item back at your expense, and purchase the replacement item as a new order on de-marca.com. Note: applicable vat tax or other duties and fees, as well as shipping, will be charged on the replacement item.
If we make an error and send you an incorrect or damaged item, we will cover all costs to ship the replacement. In this case please contact us within 7-business days of receipt of your order. Note: a replacement cannot be shipped if we are not contacted within the 7-business day window. Demarca leather is not liable for lost returned packages. Please retain a copy of your return tracking numbers to ensure receipt of your delivery.